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2021 Consumer Finance report: How Covid-19 is impacting banking and payments
Report
25 Min Read
Report
25 Min Read

2021 Consumer Finance report: How Covid-19 is impacting banking and payments

Based on a survey across six countries and interviews with relevant brands, this research in partnership with Trustpilot explores evolving consumer attitudes to debit- and credit-related products and services offered by banks.

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The report looks at how both incumbent and challenger brands are evolving their services, marketing activities and messaging to build confidence and win trust.

Themes covered in the report include:

  • Contactless payments on the rise
  • Rise of the challenger bank
  • Services and features most valued by consumers
  • Increased consumer concerns around cost and security
  • Most effectives ways to build trust

Download the report to learn more. 


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